Who we are
Our website address is: https://fireloch.com.
Refund Policy
At FireLoch we understand that plans can change. We can offer refunds for cancellations made for programs at FireLoch, at least 3 days (72 hours) before the scheduled start of your event. Unfortunately, we cannot provide refunds for cancellations made less than 3 days in advance because supplies have been purchased and facilitators have been paid. We may be able to offer discounts on future programs – please reach out to inquire.
For cancellations of group or team events we require 5 days notice for full refund. Please review the terms of cancellations and rebooking that accompany the invoices sent from Quickbooks at the time of reservation.
Comments
When visitors leave comments on our site via the comments form we collect the data that you choose to share which may be name and email address. Behind the scenes we also collect the visitor’s IP address and browser user agent string to help with spam detection.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
How long we retain your data
If you share your email address when you leave a comment or register for a program the information will be held indefinitely in our customer management software. You may receive infrequent marketing emails from FireLoch but you are able to unsubscribe at any time.